As your product gains popularity, so will the influx of user feedback. While overflowing inboxes can signal growth, it’s crucial to pay attention to the nature of the feedback—positive suggestions are great, but recurring bug reports warrant immediate attention. Don’t stress about perfectly organising every piece of feedback; instead, treat it as a valuable research library.

Look for patterns and trends within the feedback. Complaints and feature requests offer a chance to dig deeper—ask users why they want a specific feature to uncover their underlying needs. This insight enables you to solve the real problem, rather than just ticking off a feature request. Understanding your users at this level ensures that you’re building solutions that truly matter.